Refund policy

Refund Policy

Last updated: June 2026

At Exici, customer satisfaction is our priority. If there is an issue with your order, we're here to help.

Refund Eligibility

You may request a refund within 14 days of receiving your order if:

Your item arrives damaged or defective.
You receive the wrong item.
Your order is lost during shipping.
Your item arrives significantly different from its description.

To request a refund, please email us at naserahmed844@gmail.com and include:

Your order number
A brief description of the issue
Photos or videos showing the problem (if applicable)

No Return Required

For approved refund requests, you will not be required to return the product. Once your claim is reviewed and approved, a refund will be issued directly to your original payment method.

Refund Processing

If your refund is approved, it will be processed within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.